Privacy policy

Last updated: March 10, 2026

CatsNPups Pet Boutique operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). CatsNPups Pet Boutique is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including payment card details, payment confirmation, transaction details, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including the items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

  • Communications with us, including the information you include in customer service inquiries or other messages sent to us.

  • Device information, including information about your device, browser, network connection, IP address, and other identifiers.

  • Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, contact us, or otherwise provide us with your information.

  • Automatically through the Services, including through cookies and similar technologies when you use our website.

  • From our service providers, including companies that help us operate the store, process payments, fulfill orders, provide customer support, or analyze website performance.

  • From our partners or other third parties, where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, personalize, and improve the Services
We use your personal information to provide you with the Services, process your payments, fulfill your orders, arrange shipping, process returns or exchanges, maintain your account, remember your preferences, and improve your shopping experience.

Marketing and advertising
We may use your personal information to send you promotional emails and marketing communications, and to show you advertisements related to our products or services.

Security and fraud prevention
We use your personal information to help detect, investigate, prevent, or take action against fraudulent, illegal, unsafe, or malicious activity, and to help protect our store, our customers, and our Services.

Communicating with you
We use your personal information to respond to your questions, provide customer support, and communicate with you about your orders or account.

Legal reasons
We may use your personal information to comply with applicable laws, legal obligations, lawful requests, or to enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify and service providers who help us operate our store, process payments, fulfill orders, analyze data, store information, and provide customer support.

  • With business and marketing partners to provide advertising or promotional services, where permitted by law.

  • When you direct us to share your information, request that we do so, or otherwise consent to the disclosure.

  • With affiliates or within our corporate group, where applicable.

  • In connection with a merger, sale, bankruptcy, or other business transaction.

  • To comply with legal obligations, enforce our terms, or protect our rights, our customers, or others.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties who help provide and improve the Services. Shopify may also process certain personal information in connection with enhanced store features, analytics, fraud prevention, and other operational services.

To learn more about how Shopify handles personal information, please refer to Shopify’s privacy documentation and privacy tools made available through its platform.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. If you follow a link to any third-party website or platform, you should review its privacy policy and terms. We are not responsible for the privacy, security, accuracy, or content of third-party websites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe that a child has provided us with personal information, please contact us so we can review and delete the information if appropriate.

Security and Retention of Your Information

Please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and operate our business.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law. These may include:

  • The right to access the personal information we hold about you.

  • The right to request correction of inaccurate personal information.

  • The right to request deletion of your personal information.

  • The right to request a copy of your personal information.

  • The right to opt out of certain marketing or targeted advertising activities, where applicable.

You may also unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders or account.

To exercise any applicable rights, please contact us using the contact details below.

We may need to verify your identity before processing certain requests, as permitted or required by law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the information below. Depending on where you live, you may also have the right to contact your local privacy or data protection authority.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you live. Where required by law, we take appropriate steps to protect personal information when it is transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. When we do, we will update the “Last updated” date at the top of this page.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any applicable rights, please contact us at:

CatsNPups Pet Boutique
contact@catsnpups.com
Montreal, Quebec, Canada