FAQ

Where are you located?

CatsNPups is a brand operated by M2B Inc., based in Montreal, Quebec, Canada.

Where do you ship?

We currently ship to the United States and Canada.

Do you offer free shipping?

Yes — we offer free shipping on all orders.

How long does shipping take?

Orders are typically processed within 1 to 3 business days.
Once shipped, delivery usually takes 7 to 14 business days, depending on the destination and the product ordered.

How can I track my order?

As soon as your order ships, you will receive a confirmation email with tracking information. You can also visit our Track Your Order page anytime to check your shipment status.

What is your return policy?

We offer a 30-day return policy. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

How do I request a return?

To request a return, please email us at contact@catsnpups.com with your order number and the reason for your request.

What if my order arrives damaged or incorrect?

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us right away at contact@catsnpups.com so we can make it right.

Can I exchange an item?

The fastest way to get a different item is to return the original item once your request is approved, then place a new order.

How can I contact CatsNPups?

For questions about your order, shipping, or our products, please email us at contact@catsnpups.com or visit our Contact Us page.

How long does it take to get a reply?

We usually respond within 24 to 48 business hours.

Do you have a physical store?

No — CatsNPups is currently an online store only.